GUESTS

Please arrive 10 minutes before your scheduled appointment time with dry, clean hair. After checking in with our guest coordinator, please help yourself to a complimentary beverage. You’re always welcome to relax in our waiting area or browse our merchandise until your appointment begins. 

​

To ensure availability, we recommend booking your appointment in advance. We offer several convenient options for scheduling: phone, online booking, email, DM, or in person. When booking, we'll need your first name, last name, phone number, and desired service(s). Once the appointment is scheduled, you'll receive a confirmation text and a reminder 48 hours before your appointment.

 

Your time is important and we appreciate that you choose to spend it at Image Makers Salon.  We do our best to operate on schedule, in the instance that a preceding client may exceed its scheduled duration and put us behind, we will do our best to make your waiting time short and comfortable.

 

RUNNING LATE

Our time is important and so is yours! We understand that delays happen. If you're running late, please contact us. We'll let you know if we can accommodate your appointment or if rescheduling is necessary.

 

CANCELLATIONS

In the event that you need to cancel your appointment, please give us a 24 hour notice. This allows us to accommodate another guest at this appointment time.

 

PAYMENT OPTIONS

We accept all major credit cards, cash, and checks.

​

RETURN POLICY

All products and tools are 100% guaranteed within 90 days of purchase. You will receive a product credit towards a new purchase. 

 

SATISFACTION GUARANTEED

At Image Makers Salon we work hard to provide you with great hair and great experiences. If a service experience falls short of your hair goals discussed in your service consultation, we would like to work with you toward a resolution. Please contact us within 5 days of your appointment and include photos and a brief description detailing your concerns and the adjustments you would like made. Upon receipt of your correction request, we will offer you a correction appointment with the stylist who performed your service(s). If you do not wish to work with the same stylist, we may offer you to see a senior stylist that we believe will be the right fit for you. We are unable to provide corrective services if you choose to visit another salon or stylist before allowing us to make corrections. Please note that chemical services will be guaranteed only when products recommended by our salon team and purchased at our salon are used for the care of your hair. We do not offer refunds on services.

​

Thank you for choosing Image Makers Salon. We look forward to helping you achieve your hair goals!